Personal care
- Showering, dressing and grooming
- Eating and meal support
- Medication prompts
- Getting ready for the day or for bed
At home, on a schedule that suits you.
Registered NDIS provider · Melbourne's north
Support at home and in the community, from people who know your area.
We help people with disability live the way they choose: personal care, household tasks, community access, supported and shared living, respite and transport. Our team is based in Pascoe Vale South and supports participants across Merri-bek, Hume and nearby suburbs.
Registered NDIS providerProvider number 4050012930
Reply within 1 business dayEvery referral gets a call back
All plan typesNDIA-managed, plan-managed and self-managed
03 9958 5770Monday to Friday, 9am to 5pm
Registered NDIS provider · 4050012930
ABN 39 696 215 634
Based in Pascoe Vale South
Interpreters via TIS National, 131 450
Our services
Supports we provide
Every support is planned with the participant and built around their NDIS goals.
Household tasks
- Cleaning and tidying
- Laundry and linen
- Meal preparation
- Keeping the home safe and comfortable
So your home works for you.
Community access
- Shopping, appointments and errands
- Social outings, sport and hobbies
- Groups, classes and cultural events
- Building confidence and independence
One-to-one or in small groups.
Supported Independent Living (SIL)
- Rostered support in your home, including overnight
- Daily living and household skills
- Working towards your independence goals
- We partner with SDA housing providers
Ask us about current vacancies.
Shared living support
- Support in shared homes
- Daily routines and household tasks
- Help living well with housemates
- Consistent, familiar support workers
Support that fits the whole household.
Short-term accommodation and respite
- Planned respite stays
- Emergency respite when things change
- A break for families and carers
- Activities during the stay
Short stays for a few nights or longer.
Transport and travel support
- Trips to appointments, work or study
- Travel to community activities
- Support worker travels with you
- Help learning to use public transport
Door to door around Melbourne's north.
Looking for SIL or STA?
Ask about vacancies
Ask about our current vacancies and short-stay availability. We'll tell you straight away what we can offer.
About us
A local team that knows the people it supports
Hope Home Care Support is a registered NDIS provider based in Pascoe Vale South, supporting people with disability across Melbourne's north. We keep teams small and consistent, so participants see familiar faces and families know who to call.
We work alongside participants, families, support coordinators and allied health teams, and we follow the NDIS Practice Standards and Code of Conduct.
Your choiceYou decide your goals, routines and who supports you.
Familiar workersWe match workers carefully and keep them consistent.
Culture and languageTell us your preferred language and culture and we'll do our best to match.
Clear communicationRegular updates for you, your family and your coordinator.
How it works
From referral to your first shift
- Send a referralUse the form below, call us, or email us.
- We call you backWithin 1 business day, to understand what you need.
- Meet and greetWe meet the participant, family and supports, and match a worker.
- Service agreementWe agree supports, times and costs in writing.
- Support startsWe keep you and your coordinator updated as things change.
For support coordinators and LACs
Referring a participant? We make it easy.
We reply to every referral within 1 business day and keep you updated from intake through to service start. Ask us for our current capacity for SIL, STA and respite, community access and in-home support.
NDIA-managedPlan-managedSelf-managed
What helps us respond quickly
- Participant's name, suburb and contact person
- Supports needed, hours and preferred start date
- How the plan is managed, and the plan dates
- Any behaviour support plan or complex health needs
- Preferred language, culture or worker gender
Where we work
Areas we cover
Based in Pascoe Vale South. If your suburb isn't listed, contact us and we'll let you know if we can help.
Merri-bekHumeMoonee ValleyWhittleseaBrimbankDarebin
Questions
Frequently asked questions
Do I need an NDIS plan to use your services?
Most of our supports are funded through an NDIS plan. If you're still waiting on a plan or a plan review, call us and we'll explain your options.
Can you work with my plan manager or self-managed plan?
Yes. We work with NDIA-managed, plan-managed and self-managed plans. Our prices follow the NDIS Pricing Arrangements and Price Limits.
How quickly can support start?
We call back within 1 business day of a referral. Start dates depend on the hours and supports needed; we'll give you a clear date at the first call.
Can I choose my support worker?
Yes. We meet you first, match a worker to your needs and preferences, and change the match if it isn't working.
What is the difference between SIL and SDA?
SIL (Supported Independent Living) is the support staff who help you at home. SDA (Specialist Disability Accommodation) is the home itself. We provide SIL and partner with SDA housing providers.
What if I'm not happy with my support?
Tell us first so we can fix it. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544. See feedback and complaints below.
Make a referral
Tell us about the participant
Participants, families, support coordinators and health workers can all refer. We'll call back within 1 business day.
Your information is kept private and only used to arrange support.
Contact
Talk to our team
Careers
Work with us
We're always keen to hear from caring, reliable support workers in Melbourne's north. You'll need an NDIS Worker Screening Check and a Working with Children Check.
Feedback and complaints
We want to hear from you
Compliments, concerns and complaints help us improve. Call 03 9958 5770 or email hopehomecare12@gmail.com. You can also contact the NDIS Quality and Safeguards Commission on 1800 035 544.